Terms of Use

1. Acceptance of These Terms

Your continued use of the Website constitutes your acceptance of these Terms, together with our Privacy Policy, which is incorporated into these Terms by reference. These Terms form a legally binding agreement between you and .

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with a revised effective date. It is your responsibility to review this page periodically. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

These Terms are published in English. In the event of any inconsistency between a translation and the English version, the English version shall prevail.

2. Purpose of the Website

The Website is provided to give visitors information about Savorella Table Restaurant and its associated hotel-casino facilities located in Auckland, New Zealand, and to facilitate enquiries, table and accommodation reservation requests, and related guest services.

The Website is intended solely for personal, non-commercial use. Nothing on the Website constitutes an offer capable of acceptance so as to form a binding contract, unless expressly stated otherwise in a confirmed booking confirmation issued by us.

We make reasonable efforts to ensure that all information published on the Website is accurate and up to date; however, we do not warrant that the content is complete, current, or free from error. We may update, modify, or remove Website content at any time without prior notice.

3. Permitted Use

You may access and use the Website for lawful purposes only and in a manner consistent with these Terms and all applicable New Zealand laws and regulations.

3.1 You May

• Browse Website content for personal, informational purposes.
• Submit reservation requests and enquiries through the Website's designated forms.
• Download or print individual pages for your personal, non-commercial reference.

3.2 You Must Not

• Use the Website in any way that is unlawful, harmful, fraudulent, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the Website, its servers, or any system or network connected to the Website.
• Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to the Website.
• Scrape, crawl, mirror, frame, or systematically extract data from the Website without our express prior written consent.
• Use the Website to transmit unsolicited commercial communications (spam) or collect personal data about other users.
• Reproduce, redistribute, sell, or commercially exploit any content on the Website without our prior written authorisation.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Engage in any conduct that restricts or inhibits any other person from using or enjoying the Website.

Any breach of this section may result in immediate termination of your access to the Website and may be referred to the appropriate New Zealand law enforcement authorities.

4. Intellectual Property

All content on the Website — including but not limited to text, graphics, logos, photographs, audio clips, video, data compilations, page layouts, and software — is the property of or its licensors and is protected by New Zealand and international copyright, trade mark, and other intellectual property laws.

The trade marks, service marks, and trade names displayed on the Website, including the "Savorella Table" name and logo, are registered or unregistered marks of . Nothing on the Website grants any licence or right to use any trade mark without our prior written permission.

Except as expressly permitted under these Terms, you must not copy, modify, adapt, publish, broadcast, distribute, sell, or create derivative works from any Website content without obtaining our prior written consent. Requests for permission may be sent to info@savorellatable.com.

If you believe that content on the Website infringes your intellectual property rights, please contact us at info@savorellatable.com with sufficient detail to allow us to assess and respond to your claim.

5. Reservation Requests and Booking Terms

5.1 Nature of Reservation Requests

Reservation requests submitted through the Website — whether for dining, accommodation, or any other facility — constitute an offer by you to make a booking. No contract is formed until we send you a written booking confirmation. We reserve the right to decline any reservation request at our sole discretion.

5.2 Accuracy of Information

You are responsible for ensuring that all information provided during a reservation request is complete and accurate, including guest names, contact details, dates, and any special requirements. We accept no liability for losses arising from incorrect information supplied by you.

5.3 Rates and Pricing

All rates displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST) at the prevailing rate, unless otherwise stated. Rates are subject to availability and may change without notice until a booking is confirmed in writing.

The specific cancellation and amendment conditions applicable to your booking will be set out in your booking confirmation. Please review those conditions carefully.

5.4 Payment

Payment details, accepted payment methods, and any deposit or prepayment requirements will be communicated during the reservation process and confirmed in your booking confirmation. We use industry-standard security measures to protect payment information submitted through the Website.

5.5 Cancellation and No-Show

Cancellations must be made in accordance with the conditions specified in your booking confirmation. Late cancellations or failure to arrive without prior notice may result in a cancellation charge as set out in your confirmation. We recommend that you retain a copy of your booking confirmation for reference.

5.6 Group and Event Bookings

Group bookings and private event reservations are subject to separate terms and conditions that will be provided in a dedicated agreement at the time of enquiry. The general booking terms on this page apply only to individual reservations made through the Website.

6. Age Restrictions

The Website and its services are intended for use by persons aged 18 years or over. By using the Website you confirm that you are at least 18 years of age.

Access to the casino facilities at Savorella Table Restaurant is strictly restricted to persons aged 18 years or over in accordance with the Gambling Act 2003 (New Zealand). Valid photographic identification confirming age will be required upon entry to casino areas. We reserve the right to refuse admission to any person who is unable to provide satisfactory proof of age.

If we become aware that a person under the age of 18 has accessed the Website or attempted to make use of casino facilities, we will take all reasonable steps to prevent further access and to comply with applicable New Zealand law.

7. Responsible Gaming

is committed to promoting responsible gaming and to minimising the potential for gambling-related harm. We encourage all guests to gamble responsibly and within their personal means.

7.1 Our Commitment

• We enforce the statutory minimum gambling age of 18 years at all times.
• Staff members are trained to identify signs of gambling-related harm and to refer guests to available support resources.
• We support the use of self-exclusion arrangements and will assist any guest who wishes to be excluded from our gaming facilities.
• Information about responsible gaming resources is available at the property and on request.

7.2 Support Resources

If you or someone you know is experiencing difficulties related to gambling, independent help and information is available from the following organisations in New Zealand:

• The Department of Internal Affairs (DIA) — the New Zealand government agency responsible for administering the Gambling Act 2003. The DIA publishes guidance on gambling harm, self-exclusion tools, and avenues for lodging complaints about gambling operators. Visit www.dia.govt.nz.
• Problem Gambling Foundation of New Zealand — provides free, confidential support, counselling referrals, and self-exclusion information. Visit www.pgf.nz.
• Gambling Helpline — a free national helpline available 24 hours a day, seven days a week: 0800 654 655.

7.3 Self-Exclusion

Any person wishing to self-exclude from our gaming facilities may contact us at info@savorellatable.com or speak directly with a member of our management team on the property. Self-exclusion requests are treated with complete confidentiality.

New Zealand's national self-exclusion regime is administered by the Department of Internal Affairs. Information about the national scheme can be found on the DIA website.

8. External Links

The Website may contain hyperlinks to third-party websites for your convenience and information. These links do not signify that we endorse, approve of, or are affiliated with those websites or their operators. We have no control over the content, privacy practices, or availability of third-party websites.

We accept no responsibility or liability for the content of any linked third-party website or for any loss or damage that may arise from your use of those sites. We encourage you to read the terms of use and privacy policies of any third-party website you visit.

If you wish to link to the Website from a third-party site, you may link only to the Website's homepage (savorellatable.com) in a way that is fair and does not damage our reputation or take advantage of it. You must not create a link that suggests any form of endorsement or association with us where none exists. We reserve the right to withdraw linking permission at any time without notice.

9. Website Availability

We endeavour to keep the Website available and operational at all times; however, we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our reasonable control, including but not limited to power outages, internet service disruptions, or natural events.

We reserve the right to suspend, withdraw, or restrict access to all or any part of the Website at any time and for any reason without notice. We will not be liable to you or any third party for any consequences arising from such suspension or withdrawal.

10. Limitation of Liability

10.1 General Exclusions

To the fullest extent permitted by New Zealand law, and its directors, officers, employees, agents, and contractors exclude all liability for any loss or damage — whether direct, indirect, incidental, consequential, or special — arising out of or in connection with your use of, or inability to use, the Website or any content on it.

10.2 Website Content

We do not warrant that information on the Website is accurate, complete, or suitable for any particular purpose. You rely on Website content at your own risk. We accept no liability for any errors or omissions in the Website's content or for any outcomes arising from reliance on such content.

10.3 Consumer Guarantees Act 1993

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 (New Zealand), the Fair Trading Act 1986 (New Zealand), or any other statutory consumer protection legislation that cannot lawfully be excluded or limited. Where those Acts apply, our liability is limited to the extent permitted by those Acts.

10.4 Indemnity

You agree to indemnify, defend, and hold harmless and its directors, officers, employees, and agents against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from your use of the Website in breach of these Terms or your breach of any applicable law.

11. Privacy and Personal Data

processes personal data in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy. By using the Website and submitting reservation requests or enquiries, you consent to the collection and use of your personal data as described in our Privacy Policy.

We will collect only personal data that is necessary for the purposes described in our Privacy Policy, including processing reservation requests, communicating with you about your stay, and complying with our legal obligations. We will not sell your personal data to third parties.

Where we collect special-category personal data, we will do so only where we have a lawful basis for doing so and in compliance with all applicable New Zealand privacy legislation.

For privacy-related enquiries, to exercise your rights under the Privacy Act 2020, or to make a privacy complaint, please contact us at info@savorellatable.com.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.

You irrevocably agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, without regard to any conflict of laws principles.

13. Disputes and Complaint Resolution

13.1 Internal Complaint Process

If you have a complaint or concern about the Website or any service provided by , we encourage you to contact us in the first instance so that we have the opportunity to resolve the matter promptly. Please direct your complaint to:

We aim to acknowledge all complaints within five (5) business days and to resolve them within twenty (20) business days of receipt. Where a complaint requires further investigation, we will keep you informed of progress.

13.2 Regulatory Complaint Routes

If your complaint relates to a gambling matter, you may refer it to the Department of Internal Affairs, which administers the Gambling Act 2003 and provides publicly available complaint routes and guidance at www.dia.govt.nz.

If your complaint relates to privacy, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

13.3 Dispute Resolution

In the event of a dispute that cannot be resolved through our internal complaint process, the parties agree to attempt to resolve the matter through good-faith negotiation before commencing formal legal proceedings. Nothing in this clause prevents either party from seeking urgent interlocutory relief from a New Zealand court where appropriate.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation issued to you, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior agreements, representations, and understandings.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of to be effective.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time, including in connection with a merger, acquisition, or sale of our business assets.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events, circumstances, or causes beyond our reasonable control, including but not limited to acts of God, civil unrest, pandemic, or governmental action.

15. Contact Us

For any questions, concerns, or correspondence relating to these Terms of Use, please contact us at: