1. Our Commitment to Responsible Gambling

regards responsible gambling as a core operating principle, not an afterthought. We maintain internal policies designed to ensure that gaming at our premises remains recreational, voluntary and within each guest's personal means. Our team members are trained to recognise early signs of harm and to respond with care and discretion.

We do not promote gambling as a means of generating income, resolving financial difficulty or as anything other than a leisure activity freely chosen by informed adults. All marketing, signage and in-venue communications reflect this position.

2. Adult-Only Access

Access to the gaming area at Savorella Table Restaurant is strictly limited to guests who are 18 years of age or older. This is a non-negotiable condition of entry that applies to all visitors, regardless of their intent to play.

Age Verification

Our team members are authorised and required to request valid photographic identification from any person whose age cannot be confirmed with reasonable certainty. Acceptable identification includes:

• A current New Zealand passport or overseas passport with a valid visa
• A current New Zealand driver licence
• A New Zealand Kiwi Access Card (18+ card) or equivalent government-issued photographic ID

Guests who are unable or unwilling to produce satisfactory identification will be politely declined entry to the gaming area. This policy is applied consistently and without exception. Our team members will never be penalised for exercising their right to request identification in good faith.

Accompanied Minors

Persons under the age of 18 are not permitted in the gaming area at any time, including when accompanied by a parent, guardian or other adult. If you are visiting other areas of the property with minors, please be aware of the designated boundaries and observe all posted signage.

3. Keeping Play Optional

Participation in gaming at our venue is always a matter of personal choice. No guest is ever required, pressured or incentivised to gamble as a condition of accessing any other service or benefit offered by Savorella Table Restaurant or .

We encourage all guests to decide before they arrive:

• Whether they wish to participate in gaming at all on a given visit
• How much time, if any, they are comfortable spending at gaming tables or machines
• The maximum amount of money they are prepared to spend on gaming during that visit

Deciding not to play, or choosing to stop at any point, is entirely respected by our team. Guests who wish to enjoy our dining and hospitality facilities without visiting the gaming area are always welcome to do so.

4. Time and Spending Limits

Setting personal limits before gaming begins is one of the most effective ways to keep gaming recreational. encourages every guest to plan their gaming session in advance and to treat their chosen limits as firm commitments.

Setting a Time Limit

Before entering the gaming area, consider how long you are comfortable playing. Once that time has elapsed, we encourage you to leave the gaming floor, regardless of whether you are ahead or behind. Our team is happy to provide a complimentary reminder at a time of your choosing; simply inform a gaming host at the start of your visit.

Setting a Spending Limit

Decide in advance the maximum amount of money you are willing to spend on gaming. Treat this amount as the full cost of your entertainment for that visit, in the same way you would budget for any other leisure activity. We suggest:

• Bringing only the amount of cash you have pre-decided to spend
• Leaving credit cards and additional funds secured outside the gaming area
• Never attempting to recover losses by spending beyond your pre-set limit
• Treating any winnings as a welcome outcome, not an expectation

Guidance Table: Planning Your Gaming Session

does not extend credit to guests for the purpose of gaming. All gaming activity must be conducted using funds that a guest already possesses and has freely chosen to bring to the venue.

5. Recognising Warning Signs

Gambling can shift from entertainment to a source of harm gradually and without clear warning. Awareness of the signs that gaming may no longer be under control is an important protective measure for every player and for those around them.

The following patterns may indicate that gaming has moved beyond recreational boundaries:

• Spending more money on gaming than originally planned, repeatedly
• Spending more time in gaming settings than intended
• Returning to gaming soon after a session in order to try to recover lost funds
• Feeling irritable, anxious or restless when not gaming, or when attempting to reduce gaming
• Concealing gaming activity or the amount spent from family members or friends
• Using funds intended for essential expenses such as rent, bills or food for gaming
• Borrowing money in order to gamble
• Prioritising gaming over work, study, family or social commitments
• Continuing to play despite wanting to stop or having tried to stop
• Feeling that gaming is a way to escape from stress, worry or difficult emotions

Recognising one or more of these patterns in yourself or in someone you care about is a signal to pause and seek support. encourages anyone who identifies with these patterns to make use of the support options described on this page.

6. Taking Breaks

Regular breaks during a gaming session help guests to maintain perspective and remain in control of their time and spending. We actively encourage guests to step away from gaming tables and machines at intervals throughout their visit.

During a break, consider:

• How much time you have spent gaming compared to your original plan
• How much of your pre-set budget remains
• Whether you are still enjoying the session or feel compelled to continue
• Whether you would like to end the session at this point

Our gaming floor team is available to assist guests who wish to take a guided break or who have questions about their session. Guests should feel free to approach any team member at any time. Requests for a break reminder or a voluntary pause in gaming will be handled with complete discretion and without judgment.

7. Property Self-Exclusion

operates a voluntary self-exclusion programme that allows any guest to formally request that they be denied access to the gaming area of our property for a defined or open-ended period.

How to Apply

Any person who wishes to self-exclude may do so by:

• Speaking in person with the Duty Manager or a senior gaming host at the property
• Submitting a written request by email to info@savorellatable.com with "Self-Exclusion Request" in the subject line

You do not need to give a reason for requesting self-exclusion. The process is confidential and will be handled with sensitivity and care.

What Happens After You Apply

Once a self-exclusion agreement is confirmed, will:

• Record your exclusion and share it, on a strictly confidential basis, with relevant team members responsible for monitoring access to the gaming area
• Take reasonable steps to enforce the exclusion upon identifying you at the property
• Suspend any complimentary gaming-related communications directed to you for the duration of the exclusion

Duration and Reinstatement

Self-exclusion agreements may be requested for a minimum period, which will be agreed at the time of application. We strongly encourage guests to choose a meaningful duration that gives sufficient time to reflect and seek support if needed.

Reinstatement to the gaming area after the agreed period will require a personal meeting with the Duty Manager and cannot be completed by correspondence alone. Guests who remain uncertain about returning to gaming are encouraged to extend their exclusion rather than feeling obligated to reinstate.

Limitations of Property Exclusion

Our self-exclusion programme covers access to the gaming facilities at our Auckland property only. Guests who are concerned about gaming at other venues are encouraged to contact those venues directly or to seek guidance from relevant local authorities and support services.

Third-Party Exclusion Requests

In certain circumstances, a family member or person in a close supporting role may wish to discuss the possibility of restricting a guest's access to the gaming area. We ask that such requests be directed to the Duty Manager in the first instance. We will consider each situation individually, guided by our duty of care and applicable legal obligations.

8. Support from Trusted Contacts

Talking to someone you trust is often the first and most meaningful step when gaming stops feeling enjoyable or becomes a source of concern. People close to you — family members, close friends, a respected colleague or another person you trust — can offer perspective, practical support and encouragement that professional services alone may not provide.

If you are concerned about your own gambling, consider:

• Telling a trusted person how you are feeling about your gaming
• Asking them to help you keep to the limits you have set yourself
• Asking them to accompany you if you do visit gaming environments
• Authorising them to speak on your behalf to our Duty Manager if you wish

If you are concerned about someone else's gambling, consider:

• Raising the subject calmly, without judgment, at a time when the person is relaxed
• Focusing on the specific behaviours or changes you have noticed rather than making general accusations
• Offering practical support, such as accompanying them to seek information or assistance
• Seeking guidance for yourself from local support resources, so that you are better equipped to help

respects the privacy of all guests. If you would like to discuss concerns about another person with our team, please request a confidential conversation with the Duty Manager. Information shared in such conversations will be handled with care and discretion in accordance with our privacy obligations.

9. Local Responsible Gambling Resources

New Zealand has a number of publicly available resources for people who are concerned about their own gambling or about the gambling of someone close to them. These services are provided independently of and are available to any member of the public.

We encourage guests to take advantage of the following avenues:

Government and Local Authority Guidance

Central and local government bodies in New Zealand publish guidance on responsible gambling, the characteristics of gambling harm, and the rights of individuals in gaming environments. This guidance is publicly available and free to access. Contact your local council or a government information service for details of current publications and resources relevant to your situation.

Community Support Services

A range of community organisations in New Zealand offer confidential support to individuals and families affected by gambling harm. These services are typically free of charge and accessible to anyone, regardless of the stage or severity of their concerns. Information about these services can be obtained through community information centres, libraries and general public information lines in the Auckland region.

Confidential Support Lines

New Zealand has free, confidential telephone and online support options for people experiencing gambling-related difficulties. Details of current services, including hours of availability, can be found through government public health information channels and community resource directories. We encourage guests to search for current contact details using official New Zealand government sources.

Peer and Community Groups

Peer support groups bring together people with shared experience of gambling harm, offering mutual understanding, practical guidance and encouragement. These groups are available in Auckland and across New Zealand. Information about meetings and access can be obtained through community resource centres or by making enquiries with local social services.

Support for Families

Dedicated support is available in New Zealand for family members and others who are affected by a loved one's gambling. These services provide guidance on how to approach conversations about gambling harm, how to set boundaries and how to look after your own wellbeing while supporting someone else. Enquire through local community service directories for family-focused options in the Auckland area.

10. Our Team's Role

Every member of the Savorella Table Restaurant team who works in or adjacent to the gaming area receives responsible gambling training as part of their induction and ongoing professional development. This training equips team members to:

• Recognise behavioural indicators that a guest may be experiencing gambling-related distress
• Respond with empathy, discretion and professionalism
• Provide guests with information about the support options outlined on this page
• Facilitate access to the Duty Manager when a more detailed conversation is appropriate
• Apply our self-exclusion and guest protection policies consistently and without discrimination

Our team members are here to help. Any guest who feels uncomfortable, overwhelmed or uncertain at any point during their visit is welcome to approach a team member without hesitation. All such conversations are handled privately and with care.

11. Contacting Us About Responsible Gambling

If you have a question, concern or request related to responsible gambling at our property, please do not hesitate to get in touch. We are committed to responding promptly and helpfully.

When contacting us by email regarding a self-exclusion request, a concern about a guest, or any other sensitive responsible gambling matter, please mark your message as confidential in the subject line. Your correspondence will be handled only by authorised personnel.

For urgent situations involving a guest in the gaming area, please speak directly with the Duty Manager on duty, who has authority to act immediately.

12. Review of This Policy

reviews its responsible gambling policies and the information published on this page on a regular basis to ensure that they remain accurate, effective and consistent with applicable New Zealand requirements and best practice in the hospitality and gaming sector.

Guests are encouraged to revisit this page periodically. If you believe that any information on this page is outdated or inaccurate, please contact us at info@savorellatable.com and we will investigate your feedback promptly.

This page is published by , registered in New Zealand under company number 9429051847632, with registered address at .